Support
Something not working? Read the FAQs below — they cover the common ones. If not, email us. We read every message.
Email us
support@edusupervise.ashbi.ca
What you were trying to do, what happened instead, and a screenshot if you have one.
Common questions
I'm not getting duty reminders on my phone.
Three things to check, in order:
- Open EduSupervise, go to Preferences, and turn on duty reminders for this device.
- On iOS, check Settings → Notifications → EduSupervise and make sure notifications are allowed (not muted).
- On Android, make sure battery optimization isn't suspending the EduSupervise background process.
If all three look right and reminders still don't fire, email us with a screenshot of Preferences and the device + OS version.
I added a teacher but they never got an invite email.
Check your school's spam folder first. If it's not there, the email was either (a) rejected by their mail server (most common: corporate spam filters blocking our domain) or (b) the email address has a typo.
Ask the teacher to check their mail server's quarantine, or have them log in directly via the join link you sent.
Can I move my school to a different account?
Yes. Email us with the school name and the email addresses of the current and new admin. We'll do the transfer manually and confirm with both addresses before removing the old admin.
Are the phone apps just the website?
Mostly yes. The iPhone and Android apps load the same EduSupervise you see in a browser. Turn on reminders on Preferences for email and browser push. Closed-app iPhone and Android push is not live yet. Website updates reach the apps automatically.
EduSupervise is free during the beta, so there is nothing to buy in the apps or on the web.
Where can I read your privacy policy?
Read the full policy. For privacy-specific questions (data export, deletion, complaints), email privacy@edusupervise.ashbi.ca.
Status
We do not publish a status page yet. If the app looks down, email support@edusupervise.ashbi.ca and we will tell you what we know.